SHIPPING, PAYMENT & EXCHANGES
SHIPPING
Finished are shipped within 1-2 working days, unless it's a custom order which will usually take longer for production. Shipping costs are added to the item price and are on the buyer.
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National Shipping (Italy):
- Standard: from 3€ to 7.50€ (depending on weight)
- Tracked / Corriere: 11€ or more.
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International Shipping:
- Standard: from 5€ to 15€ (depending on weight and country)
- Tracked / Currier: prices vary.
PAYMENT
Payment is required upfront when making a custom order. Payments are accepted through PayPal and Revolut.
You can request to create a specific listing / commission on my Etsy or Ko-Fi shop if preferred, so the transaction is completed over that platform.
RETURNS & EXCHANGES
Returns are not accepted. Only exchanges are accepted on 'ready to ship / in stock' items for wrong sizing reasons.
While for custom orders exchanges or returns are not accepted because of the nature of the order being personalised.
In case of an exchange, buyers are responsible for the shipping costs.