Production time, Shipping & Payment
PRODUCTION TIME
All items are handmade therefore it takes some time to complete a custom order. Production usually takes approx. from 2 weeks depending on the item. As a general guideline: for a bikini top 1-2 weeks, a bikini set 2-3 weeks, a knit beanie 3-4 weeks and a knitted sweater 7-8 weeks.
SHIPPING
Custom order items are shipped after production, shipping costs are added to the item price and are on the buyer.
​
National Shipping (Italy):
- Standard (posta 1 - prioritaria): from 3€, 5.90€ or 7.50€ (depending on weight) - you will receive a tracking code which will only notify you when the package is fully shipped and received.
- Tracked with courier: 11€ or more.
​
International Shipping:
- Standard: from 5€ to 15€ (depending on weight and country)
- Tracked with courier: prices vary.
PAYMENT
Payment is required upfront when making a custom order. Payments are accepted through PayPal and Revolut.
You can request to create a specific listing / commission on my Etsy or Ko-Fi shop if preferred, so the transaction is completed over that platform, but there will be extra platform's fees.
RETURNS & EXCHANGES
Since items are custom order items, returns or exchanges are not accepted. Therefore please make sure to take the correct body/item measurements when making an order.